Welcome back!

It is essential that all Annual Passholders reserve their spot by pre-booking their visit online. Please read below.

We are excited to announce that in line with Government direction and the implementation of new and enhanced hygiene protocols, some of our attractions will be re-opening.

This page is designed to give Passholders guidance on:

  • Which attractions will be reopening and dates
  • The process all Passholders must go through to pre-book their entry at one of our attractions (compulsory)
  • Information around health and safety measures at our attractions


We can’t wait to welcome you back, we’ve missed you!   

Which attractions will be reopening and dates

  • Open: SEA LIFE Kelly Tarlton's, SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo, Madame Tussauds Sydney and SEA LIFE Melbourne Aquarium 
  • 4th June: LEGOLAND® Discovery Centre, Sydney Tower Eye and SEA LIFE Sunshine Coast
  • 6th June: Otway Fly Treetop Adventures and Illawarra Fly Treetop Adventures  

 

Note: All Merlin Annual Passholders that had purchased a pass before our attractions temporarily closed, your passes have been automatically extended for 3 months. Read on to find out how to pre-book your time to make the most of your visit.

Pre- Book Required | Limited capacity

In line with government advice, we have reduced our capacity and limited tickets during this time. It is essential that all Annual Passholders reserve their spot by pre-booking their visit online. This is to guarantee entry and avoid disappointment. Click in the name of the attraction that you want to visit:

 

Opening Times 

Please be aware that opening times have changed for the attraction, they are now as follows:

  • SEA LIFE Sydney Aquarium Thursday - Monday 10am - 4pm 
  • WILD LIFE Sydney Zoo Thursday - Monday 10am - 4pm 
  • Madame Tussauds Sydney Thursday - Monday 10am - 4pm 
  • SEA LIFE Melbourne Aquarium Thursday - Monday 10am - 4pm 
  • SEA LIFE Kelly Tartlon's Thursday - Monday 9:30am - 5pm

Health and Safety

We place the utmost importance on the safety and well-being of our guests and employees. To support this, we have introduced a range of new health and safety measures, including moving to a cashless operation. Please read the following information before you visit, so you understand what’s changed. 

Important information

Prior to arrival:

  • Please make sure you have made your pre-booking online before visiting the attraction.
  • Before leaving home, please check the attraction Facebook page or website for the latest information.
  • Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
  • We politely request that you refrain from visiting our attractions should you start displaying any of the symptoms associated with COVID-19. Please contact each attraction should you need to amend your booking.  


On arrival:

  • We have significantly reduced the daily ticketed capacity to allow for social distancing and the best possible guest experience.
  • Guests will notice new information signage informing them of key safety messages and instructions.
  • We are required to record contact details for all guests to ensure contact tracing may be conducted if necessary.

 

Social distancing measures within our attractions:

  • We have introduced new arrangements for the application of social distancing within queues. Clear markers or signage have been installed in our building entry, viewing areas, and café to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.
  • We have introduced new arrangements for the application of social distancing in our cafe area. Tables and chairs have been recon­figured to ensure enough distance between seated parties. In areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests.
  • We have introduced new capacity limits and timeslots. These restrictions will help ensure there is plenty of room for social distancing.
  • We have suspended some experiences to ensure that social distancing is suitably maintained. 
  • We have installed new hygiene screens at our service counters to help physically separate guests from employees.
  • We have revised some of our standard operating protocols in order to reduce the proximity of our employees to guests. For example, this includes the way in which we now conduct educational talks and how we undertake guest service activities.

        

Hygiene and disinfection measures within our attraction

  • We have introduced Enhanced Cleaning measures, throughout the day, which seek to disinfect high-frequency touch points, such as tables and chairs, service counters, grab and flush handles, ride restraints, door handles / plates, elevator buttons and taps.
  • We have introduced new Deep Cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
  • We have introduced a large number of hygiene stations / hand sanitiser dispensers around the attraction for guests to use.
  • We have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that employees routinely perform. These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.
  • We have reduced our menu offering of our cafe to place a greater emphasis on ‘Grab & Go’ options. Cutlery and condiments will now be provided to guests with their meal, or on request, rather than left in open areas.
  • As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.
  • Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.


We hope these new health and safety measures provide our guests with confidence and eagerness for us. These are unprecedented times for all communities around the world, and whilst every effort is being taken to protect the safety and wellbeing of our guests, everyone should inform themselves of the risks, conditions and personal responsibilities before they visit.