Contact us

You can visit our FAQ's page before getting in touch. You'll probably find the answer to your query which could save you lots of time.

If you've searched the website, checked the FAQ's page and are still unable to find the information that you have been looking for, feel free to fill out the online enquiry form below. We'll respond to all queries within 48 hours (excluding weekends and holidays). Remember to include as much information as possible so that we can respond to you as quickly as possible.

Our call center is also available during the day on +61 2 8251 7800 (9am - 5pm, 7 days a week).

This form is only for contacting us about the Merlin Annual Pass. We'll be unable to respond in detail to any attraction specific question or comment using this form, although we'll do our best to help.

Send us a letter

If you prefer to write to send us a letter, you may do so at the following address:

Merlin Annual Pass Team
Merlin Entertainments Group
Admin Building (at rear of Aquarium)
1-5 Wheat Road
Darling Harbour
NSW 2000