COVID-19 – Information For Passholders

Update: 23rd March 2020 at 12:40pm

As part of the most recent updates to the containment plan for the Covid-19 coronavirus, we have been advised by the Australian Government to temporarily close our attractions. The move is consistent with the closure of other venues and postponement of events in order to prevent further outbreak.

The closure is effective across all Merlin attractions in Australia and New Zealand as of midday on 23rd March, 2020. We want to reassure all Merlin Annual Passholders that we will be extending your passes.

We will be announcing more details on this via email, our social media channels and our website over the coming days.

Meanwhile, rest assured, our staff will continue to feed, care for and provide enrichment opportunities for the animals in our care and our wax figures will no doubt keep each other company until we re-open.

Thank you for your cooperation and understanding.  

Q: Which attractions are temporarily closed?

A: SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo, Madame Tussauds Sydney, Sydney Tower Eye, Illawarra Fly Treetop Adventures, SEA LIFE Melbourne Aquarium, LEGOLAND® Discovery Centre Melbourne, Otway Fly Treetop Adventures, SEA LIFE Sunshine Coast Aquarium and SEA LIFE Kelly Tartlon's Aquarium.

Q: Why are the attractions closed? 

A: The decision to close our attractions temporarily is based on the latest guidance from the Government in response to the COVID-19 outbreak.  

Q: When will attractions reopen? 

A: Our attractions will remain closed until further notice.  We are in contact with the relevant authorities and will work to reopen our attractions to Passholders as soon as it’s appropriate to do so.  

Q: Can I get a refund on my Merlin Annual Pass? 

A: We will be providing more information in the coming days for Merlin Annual Pass. Please check back on this web page and our social channels for further details.

Q: I have a query about a specific item at an attraction, who should I contact? 

A: Please contact the relevant attraction who will be able to help you.