We know that you may have some questions before or after purchasing a Merlin Pass so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions.
You can call us on 1800 195 650 on Monday - Sunday from 9:00am - 5:00pm. Alternatively, you can call your home attraction.
Drop Us A Line
If you need to send us an email or ask a question you can use our Guest Contact Form.
Please note: Due to increased demand we currently have a 2 week response time.
You'll see the Live Chat option available (purple chat bubble in the right hand corner) on our Help Centre when we have advisers available to chat – generally, this is available Monday - Sunday 9:00am - 5:00pm.
Feedback on a visit, or experience
If you would like to feedback on a visit to an attraction or any part of your Merlin Pass experience, please click here to complete our Guest Feedback Form.