We are happy to announce that we are re-opening SEA LIFE Kelly Tarlton's to the public on Thursday 14th May, following the announcement that the New Zealand Government is moving to Alert Level 2. Your annual pass is automatically extended for 2 months. No need to do anything else.
Some of the measures set out below may be clearly visible to you from the moment you arrive, and others require your consideration to help ensure everyone has a magical visit.
Health and Safety
SEA LIFE places the utmost importance on the safety and well-being of our guests and employees. To support this, we have introduced a range of new health and safety measures that seek to reduce the risk associated with the presence of COVID-19. These are in line with government advice and the requirements of local health authorities.
As we have reduced our capacity and limited tickets during this time, we request that existing and new annual pass holders reserve their spot by pre-booking their visit online. This is to avoid disappointment and guarantee entry.
Prior to arrival:
- Please make sure you have made your pre-booking online before visit the attraction.
- Before leaving home, please check SEA LIFE Kelly Tarlton's Facebook page or website for the latest information.
- Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
- We politely request that you refrain from visiting our aquarium should you start displaying any of the symptoms associated with COVID-19. Please contact email@example.com should you need to amend your booking.
- We have significantly reduced the daily ticketed capacity to allow for social distancing and the best possible guest experience.
- If arriving by car, we request that you leave a car park space between you and the next vehicle.
- Guests will notice new information signage informing them of key safety messages and instructions.
- We are required to record contact details for all guests to ensure contact tracing may be conducted if necessary.
Social distancing measures within our attraction:
- We have introduced new arrangements for the application of social distancing within queues. Clear markers or signage have been installed in our building entry, viewing areas, and café to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.
- We have introduced new arrangements for the application of social distancing in our cafe area. Tables and chairs have been reconfigured to ensure enough distance between seated parties. In areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests.
- Guests viewing educational talks, will be separated from the performances and each other in accordance with social distancing requirements.
- We have introduced new capacity limits and timeslots. These restrictions will help ensure there is plenty of room for social distancing.
- We have suspended some experiences to ensure that social distancing is suitably maintained. These are Shark Cage Snorkel, Penguin Passport and play area.
- We have installed new hygiene screens at our service counters to help physically separate guests from employees.
- We have revised some of our standard operating protocols in order to reduce the proximity of our employees to guests. For example, this includes the way in which we now conduct educational talks and how we undertake guest service activities.
Hygiene and disinfection measures within our attraction
- We have introduced Enhanced Cleaning measures, throughout the day, which seek to disinfect high-frequency touch points, such as tables and chairs, service counters, grab and flush handles, ride restraints, door handles / plates, elevator buttons and taps.
- We have introduced new Deep Cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
- We have introduced a large number of hygiene stations / hand sanitiser dispensers around the attraction for guests to use.
- We have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that employees routinely perform. These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.
- We have reduced our menu offering of our cafe to place a greater emphasis on ‘Grab & Go’ options. Cutlery and condiments will now be provided to guests with their meal, or on request, rather than left in open areas.
- As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.
- Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.
We hope these new health and safety measures provide our guests with confidence and eagerness to us. These are unprecedented times for all communities around the world, and whilst every effort is being taken to protect the safety and wellbeing of our guests, everyone should inform themselves of the risks, conditions and personal responsibilities before they visit.